Double Drawer Model DD603 Stainless Steel

by Steve Lanning
(Salem, Oregon)

We replaced our 40 year-old chocolate brown Kitchen Aid dishwasher with a double drawer stainless steel Fisher and Paykel in March 2002.

We had a number of repair problems with it while under warranty and then spent hundreds of dollars on repairs from certified F & P repairmen over the next few years. Most of the parts were replaced and it continued to breakdown every 6-12 months. In August 2009 an authorized repairman declared the double-drawer not repairable--or cheaper to buy a new one.

The Fisher & Paykel customer care office has had a "file number" open on our dishwasher since we had numerous break-downs, but have refused to help. They haven't helped with the repairs--by either offering their certified repairman with a miracle cure or offering us another dishwasher--or even a partial credit to buy a new machine--not even $100 off to try our luck again.

We tried the high-end $1,500 Fisher and Paykel and spent that much in repairs only to get seven years of poor reliability out of the machine. Yeah--it looks great and works just fine--when its working.

In looking through dishwasher ratings before we invest in another dishwasher, we discovered that the Fisher and Paykel double drawer scored dead last out of 46 dishwashers tested in reliability in some consumer guides. Buyers beware.

Pros
- looks great
- works fine when it works!

Cons
- poor reliability

Rating
1 out of 5