Fisher Paykel DD603

I am writing this as a warning to potential buyers. We bought this dishwasher 7 years ago because we wanted the convenience of being able to wash small loads as our family size diminished.

At the beginning we had problems with the electrical system that took at least 7 visits from the repair service until it finally was fixed. That lasted about 6 years when we began to notice a drainage problem similar to that described in other reviews on this site. The dishwasher began to make a loud noise when it was turned on and I was told by the Fisher Paykel staff that the motor rotor was defective.

Ordered this part in July of 2013. The same part went out five and a half months later on December 20. After speaking with the customer service department I was told that they would not warranty this part because I had put it in myself which I was instructed to do by Fisher Paykel. I asked for next day delivery and the customer service representative asked me if I thought UPS would deliver on Christmas Eve since Fisher Paykel employees do not work on weekends and the part would not ship until December 23.

Because of the holiday I asked for next day delivery and was willing to pay the additional shipping but was told that there was no way to know if UPS was delivering on Christmas Eve and they would not refund my shipping charges if it was not delivered on time. I suggested that they confirm the UPS shipping policy and was told that they had no way to do that. During this part of my conversation with them I went to the UPS website and was able to see their delivery policy for Christmas Eve.

I suggested to the customer service representative that I felt this was part of their job and was told he was "sorry".

In short - PLEASE DO NOT BUY THESE PRODUCTS! They are not dependable and neither are the replacement parts or the customer service representatives. I did not mind paying the price for this dishwasher but expected better quality and service. I will hang on until it breaks again and then replace with something more dependable.

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Sep 15, 2014
We've loved ours
by: Anonymous

We bought an old dish drawer about 15 years ago. Unfortunately, we couldn't move it when we sold the house. We bought a DD603 when we renovated our kitchen 8 years ago. Since then, both drawers have, with occasional maintenance, performed flawlessly.

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