GE Model DMR78 under the Samsung label

by J. Roberts
(Mesa, AZ USA)

THIS PRODUCT SUCKS! Bought it at Best Buy Signal Butte Store in Mesa, AZ. The machine died after 4 months and was considered not repairable (parts not available) by 2 repair companies, one from Samsung and one from Best Buy. Samsung initially said they would issue a Return Authorization number to Best Buy for a refund or exhcange. Since 9/14/09 they have been giving us a runaround. Best Buy seemed like they would help at first; now they are saying that they can't afford to take a loss on this machine. So we are out +$800.00!

DO NOT BUY A SAMSUNG DISHWASHER, OR ANYTHING ELSE FOR THAT MATTER, SINCE THEIR CUSTOMER SERVICE SUCKS. BEST BUY SUCKS TOO. We have been good customers for over 10 years at Best Buy. I bought a Samsung fridge in 2004, which I love, and that's why I bought the microwave and dishwasher from Samsung, not knowing that it was made by GE! How tragic for me.

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to ge dishwasher Review.