Kenmore Elite dishwasher Model-655 13964K015 Stock no. 13964K Type no. 586-1

by Nathan
(Dallas, Texas)

Kenmore Elite Dishwasher - purchased April 2012. It quit working in October 2012. We had a factory warranty and a purchased extended warranty. Sears service center COULD/WOULD NOT get it working again until AFTER Thanksgiving AND Christmas (I think it was during January).


The dishwasher has a poorly engineered control panel and control board. The service was so bad, that I canceled my extended warranty. Now, about 8 months later I must go purchase another control board (or panel) to fix it again. I am considering putting this $1000 investment in the trash, and then find somewhere else to purchase a true quality dishwasher, because this one is NOT.

The Kenmore Elite Dishwasher is STRONGLY NOT RECOMMENDED, nor any product whereby "Sears Service Department" is tied to that product.
ON a good note for Kenmore - Please let me say that our OLD Sears Kenmore Series 90 Washer and Dryer were a good purchase, though the washer finally quit beyond reasonable repair. I do any repairs myself, and for the washer/dryer set, it was few.

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