Kitchen Aid KUDS301XWH

by INCONVENIENCED
(Gloucester, Virginia)

STOPPED WORKING AFTER THE FIRST USE! The factory service tech. stated that it was a malfunctioning door latch. Not the first one they incountered either. The part would have to be ordered. It would be another week with out a working dishwasher and having to take another day off from work.


Service tech could not give us an approximate service time, just "sometime between 8am and 5 pm.

If they know they have part/design problem why don't they carry the replacement part on the service truck and not inconvenience the customer.

Comments for Kitchen Aid KUDS301XWH

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May 09, 2015
Rating
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Track roller wheels broke
by: Anonymous

Have had the dishwasher for about a year and the upper track roller wheels have broken. Trying to find replacement parts. Very disappointed for a KitchenAid product.

Sep 18, 2014
Rating
star
Worst diswasher ever
by: Anonymous

Purchased in May of 2013 with a 5 year extended warranty. The track roller wheels broke from normal use. It just does not clean or dry the dishes. End up hand washing half of the dishes after they come out of the dishwasher.

Kitchenaid's only suggestion was to run afresh through the dishwasher periodically. Am afraid I'm going to have to have to eat my $900+ investment and have it hauled away. Total waste of money.

Jun 05, 2013
Rating
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Unsatisfactory customer service
by: Anonymous

Purchased in January 2012. Have had three control panels replaced, All on warranty now have a top rack problem with the rollers on the adjustor which Kitchen Aid will not repair.

Offerd to sell us an extended warranty for over $400.00 which has to be as much as it costs to make. They obviously know they have a dud out there. This is the one case in 40 years of buying stuff that an extended warranty would have been a must after one year.

At that point the price would have been a little over $100.00. The machine does a pretty good job when it works.

Jan 21, 2013
Rating
star
kitchenaid KUDS301XWH
by: Anonymous

Purchased this dishwasher after reading wonderful reviews in December of 2010. BIG MISTAKE!!! The top rack wheels have broken through normal use. The dishwasher goes through the wash cycle and stops, it does not rinse or dry. Lastly, when it was working, it did not clean dishes very well. Do not purchase this model.

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