Kitchenaid KUDI01FLSS Dishwasher

by lisa
(PA)

It will be six years this December 2009, that we installed this dishwasher. We paid $749.00 for it before tax. The same month we installed it the door started to drop quickly. We were afraid it would drop on one of our very small children. The hinges were replaced under warranty with no problem except for the inconvenience of making the appointment, etc. Two months later the dishwasher filled with water and started to leak all over the floor. Again a repairman came out and this time the pump and motor had to be replaced, all under warranty. My husband and I look back now and wonder why we didn't demand a new dishwasher.

The only thing I can think of was that I had just had my third baby so we were a little busy. Two years later, the door hinges had to be replaced again. This time we had to pay $175.00! Two years after that, the dishwasher was just not cleaning very well and crud was collecting along the gaskets. The smell inside the dishwasher was horrible.

Again, a repairman came out but couldn't find anything besides telling us to switch to a powder dish detergent and to use a dishwasher cleaner once a month. That cost us $132.00. We tried the dishwasher cleaner but the wax ring would sometimes not melt, so the cleaner never made it into the dishwasher. Fast forward to November 2009, and once again, the dishwasher is filling up with water and sitting in the bottom. Repairman came out for another appliance ( we are having some luck) and we asked him to check our dishwasher which at this point, we wanted to take a sledgehammer to. He said we need a new pump and motor at a cost of $225.00!

We have spent many hours on the phone with various people at Kitchen aid, asking to speak to one supervisor after another. On the positive side, they do call you back. However, their intial offer was to give us 25% off of a new dishwasher. We will NEVER buy a Kitchenaid appliance again. They don't make them the way they used to. In fact they told us that it is the customer's responsibility to pay all repairs after one year. You shouldn't need to make any repairs after one year, let alone in the first year!

They also told us that dishwashers only last nine years. So, we are still in negotiations with Kitchenaid. Their best offer to date is to come and take our dishwasher and to bring us a check for $270.00. Supposedly, this is prorated based upon how much we paid for it and how long we have had it. We are still not happy, but we think this may be their best offer.

Meanwhile, we have been without a dishwasher for three weeks. When we remodeled our kitchen we purchased all Kitchen aid appliances because we thought Kitchen aid stood behind their products. We were wrong.